Meet Brand Name Distributors
Brand Name Distributors is a top distributor of name-brand products in the NYC Tri-State area. Over the past five years, they’ve expanded from offering just a few products to now carrying thousands of items with great prices. Their goal is to give their customers personal and professional service through their knowledgeable sales team. They use state-of-the-art software to manage their 3 warehouses and over 150K sq footage space.
The Challenges
Brand Name Distributors faced a dual challenge in their shipment management:
- Dealing with multiple sources of tracking data like different shipping lines, ports and terminals
- Keeping the data up-to-date in a google sheet
Gathering real-time updates from various sources like different shipping lines, ports and terminals websites consumes valuable time and resources, leading to inefficiencies and the risk of missing crucial details, creating an inefficiency in their overall shipment management process. Sometimes they didn’t know the shipping line and they had to spend some time and sending some emails to find out the shipping line to track their shipments.
“Auto Detect lets you track your shipments even if you don’t know the name of the shipping line and what is better than that?” said Diana, Logistics manager at Brand Name Distributors.
A big portion of their work hours was dedicated to verifying information from multiple sources and maintaining their internal Google Sheet. This process was not only time-intensive but also susceptible to errors, which posed challenges in terms of efficiency and accuracy.
The Solution
Visiwise addressed Brand Name Distributors’ challenge of checking multiple sources for tracking information by centralizing all data into one accessible platform. This streamlined their shipment tracking, eliminating the need to navigate various websites and systems.
Additionally, the potential integration with their internal system offered time-saving automation, reducing manual data input. With Visiwise, Brand Name Distributors achieved greater efficiency in their shipment tracking, allowing them to concentrate on core business operations.
Diana
“Actually, the best part is that any suggestions we make, you guys make the changes and it is easier for us at the end of the day and you make things more efficient than the day we started working together.”
Customer Support
At Visiwise, we understand the importance of listening to our customers and making sure their needs are met. That’s why we’ve designed our platform to be flexible and responsive to the unique needs of each user. Whether it’s adding a new feature, customizing the dashboard, or anything in between, we take our customers’ suggestions seriously and do our best to make it happen. This is what Diana said after we found her suggestions amazing and added them to the Dashboard:
“I’m really glad that I found your platform and used it because other platforms are much more expensive and Visiwise was the right one it needed to be.”
