Meet Craft Buddy
Craft Buddy established in 2011, Craft Buddy Ltd has established itself as a leading trade supplier of Arts & Crafts kits, catering to the United Kingdom, Europe, and international markets. Craft Buddy Ltd specializes in three key product categories:
- DIY Arts, Craft & Hobby Kits
- Cardmaking and Papercrafting
- Mixed Media Crafts
Craft Buddy Ltd takes pride in its ability to stay abreast of the latest fashion trends and its remarkable flexibility in swiftly introducing new kits and product lines that align with these trends. The company’s exceptional speed to market, coupled with the outstanding quality of its craft kits, has earned it the trust and partnership of prominent retail chains not only in the UK and Europe but also in the USA and Australia.
” We would definitely recommend your platform not only to other businesses in our industry but also to other industries. It is extremely useful for companies that have multiple shipments at sea at the same time going to different geographical locations.”
The Challenges
Craft Buddy Ltd faced significant hurdles in their shipment operations before adopting Visiwise. Their foremost challenge was the lack of real-time visibility into shipment movements, causing difficulties in tracking shipment statuses and locations during transit. This led to communication delays with customers and complicated operational decision-making.
Craft Buddy Ltd grappled with tracking their shipments on different websites and having shipments updated in an Excel file which was time-consuming and inefficient.
Recognizing the need for comprehensive solutions, Craft Buddy Ltd embarked on using Visiwise to streamline their shipment operations and effectively address these operational challenges.
The Solution
While Craft Buddy Ltd had been using multiple sources for tracking their shipments, they realized that this inefficient process could be optimized and better by using a visibility platform like Visiwise.
Using Visiwsie, helped all related departments to be on the same page about the status and ETA of their containers and shipments. And as the platform is easy-to-use, all team members were onboarded easily and quickly.
“Visiwise has allowed all departments of our business to stay on top of all shipment movements from one easy-to-navigate platform and we have definitely seen efficiency gains due to improvements in overall shipment visibility.” said Dino.
Visiwsise as a single source for all accurate tracking data, by proving some management tools, helped Craft Buddy Ltd to gain efficiency and brought the visibility that effectively could address the exceptions.
Improve customer satisfaction
Craft Buddy Ltd uses the Visiwise shipment notification system to receive daily reports that show them the status and updates of each shipment in their inbox. This allows them to inform their customers of the latest shipment updates, which in turn makes their customers happier because they are kept informed in a timely manner. This has led to an increase in customer satisfaction and loyalty, as well as a decrease in customer inquiries about shipments.
“The fact that each shipment update is recorded is helpful when updating customers about any change in delivery date.”
Dino Co-Founder at Craft Buddy Ltd
